Privacy Policy

Last updated: 18 October 2026

This Privacy Policy explains how Lumen Atelier Ltd (“we”, “us”, “our”), operating the website https://lumenatelier.pro/ (“Site”), processes personal data of visitors and customers in Israel and elsewhere. We process personal data in accordance with the Protection of Privacy Law, 5741-1981, the Protection of Privacy Regulations (Data Security), 5777-2017, and other applicable Israeli law. Where relevant for visitors outside Israel, we also aim to meet commonly expected transparency standards.

1. Data controller

Lumen Atelier Ltd
9 Ahad Ha'am St, Tel Aviv-Yafo 6525101, Israel
Email (privacy): order@lumenatelier.pro (mark subject “Privacy”)
Phone: +972-3-555-0527
Website: https://lumenatelier.pro/

For the purposes of Israeli privacy law, Lumen Atelier Ltd is the database owner / controller of personal data collected through this Site and related order inquiries.

2. Scope

This Policy applies to personal data collected when you browse the Site, submit an order or contact inquiry, email or call us, visit our Tel Aviv studio by appointment, or otherwise interact with us in connection with bespoke designer lamps and lighting services.

3. Categories of personal data we collect

3.1 Data you provide

  • Identity and contact: name, email address, phone number, company or project name (if provided).
  • Inquiry / order content: message text, room dimensions, finish preferences, photos or plans you upload or attach, preferred collection (pendant, floor, table, brass/glass), timelines, and delivery address details when discussing an order.
  • Billing and contract data: when you place an order—invoice details, VAT / company number if applicable, payment references (processed via our payment providers; we do not store full card numbers on the Site).

3.2 Data collected automatically

  • Technical and usage data: IP address, browser type and version, device type, operating system, referring URL, pages viewed, approximate location derived from IP, date/time of access, and similar server-log information.
  • Cookie and local storage preferences: your consent choice stored under the key lumenatelier_cookie_ok, and optional theme preference (hs_theme) for light/dark display.

3.3 Data we do not intentionally collect

We do not seek special categories of data (e.g. health, biometric identifiers for authentication, or children’s data). Please do not submit sensitive personal data via public forms unless strictly necessary for a project and you have a lawful basis to share it.

4. Purposes of processing

  • Responding to inquiries and providing quotes for custom lighting.
  • Designing, manufacturing, delivering, and supporting made-to-order lamps.
  • Managing contracts, invoicing, warranties, and after-sales communication.
  • Operating, securing, and improving the Site (including diagnosing errors and preventing abuse).
  • Remembering cookie and display preferences.
  • Complying with Israeli legal, tax, and accounting obligations.
  • Establishing, exercising, or defending legal claims.

5. Legal bases (Israeli context)

Depending on the activity, we rely on one or more of the following:

  • Your request / steps toward a contract: handling inquiries and fulfilling orders you initiate.
  • Consent: non-essential cookies/analytics (recorded via lumenatelier_cookie_ok), and certain optional communications where required.
  • Legitimate interests: Site security, fraud prevention, basic audience measurement where permitted, and improving our services—balanced against your privacy rights.
  • Legal obligation: retention of invoices and records required under Israeli tax and commercial law.

6. Cookies and similar technologies

We use:

  • Essential / functional storage: required for the Site to remember your cookie choice (lumenatelier_cookie_ok values such as 1 accept or 0 decline) and optional UI theme (hs_theme). These are stored in your browser’s localStorage.
  • Optional analytics: only if you click “Accept” on the cookie banner. Analytics, if enabled, help us understand aggregate traffic (pages viewed, approximate geography) and are not used to sell your data.

You may decline non-essential cookies via the banner, clear site data in your browser, or contact us. Declining does not block essential Site operation. Details also appear in the on-site cookie banner.

7. Sharing and processors

We do not sell personal data. We may share data with:

  • Hosting, email, and IT service providers who process data on our instructions.
  • Payment, shipping, metal/glass fabrication partners, or electricians involved in fulfilling your order (only as needed).
  • Professional advisers (legal, accounting) under confidentiality.
  • Competent authorities when required by Israeli law or court order.

Processors are expected to implement appropriate confidentiality and security measures consistent with Israeli data-security regulations.

8. International transfers

Some providers may store or access data outside Israel (for example cloud hosting or email). Where that occurs, we take reasonable contractual and technical steps consistent with Israeli privacy requirements so that your data remains protected.

9. Retention

  • Inquiry messages: typically up to 24 months after last contact, unless a longer period is needed for an active quote or dispute.
  • Customer / order records: for the duration of the commercial relationship and thereafter as required by Israeli tax and commercial retention rules (often up to 7 years for accounting documents).
  • Server logs: typically up to 12 months, unless needed longer for security investigations.
  • Cookie preference: until you clear browser storage or change your choice.

10. Security

We use HTTPS for the Site, restrict staff access to personal data on a need-to-know basis, and apply organizational and technical measures appropriate to the sensitivity of the data, in line with the Protection of Privacy Regulations (Data Security), 5777-2017. No method of transmission or storage is completely secure; please use strong unique passwords for any accounts you maintain with third-party tools we recommend.

11. Your rights under Israeli law

Subject to the Protection of Privacy Law and applicable exceptions, you may have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion where continued retention is not required by law or a legitimate need.
  • Object to certain processing based on legitimate interests, including optional analytics.
  • Withdraw consent for cookie/analytics preferences without affecting processing based on other grounds.

To exercise these rights, email order@lumenatelier.pro with the subject “Privacy Request” and enough information for us to verify your identity. You may also contact the Privacy Protection Authority of Israel regarding privacy complaints.

12. Children

The Site and our services are directed at adults and business customers. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us and we will delete it where appropriate.

13. Third-party links and images

The Site may embed or link to third-party resources (for example image CDNs). Those parties have their own privacy practices. We are not responsible for content or policies of external sites.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change. Material changes may be highlighted on the Site or via the cookie banner. Continued use of the Site after an update constitutes notice of the revised Policy, without limiting your rights under Israeli law.

15. Contact

Privacy questions: order@lumenatelier.pro
Lumen Atelier Ltd · 9 Ahad Ha'am St, Tel Aviv-Yafo 6525101, Israel
Phone: +972-3-555-0527